Support

Email support@simplfinancemcp.com. We aim to reply within two business days.

Include your account email and, if something went wrong, roughly when it happened — the request log makes problems much easier to find with a timestamp.

Common problems

My assistant says it can't reach my accounts

Check three things, in order: that your subscription is active on the billing page; that at least one bank shows as connected on the bank accounts page; and that the connector is still added in your assistant.

A bank shows "needs reconnecting"

Banks end connections periodically, often after a password change or a security review. Use the Reconnect button on the bank accounts page — it repairs the existing connection rather than creating a duplicate.

I lost my connector token

Tokens are stored hashed and cannot be shown again. Generate a new one from the Connect your AI page, then update it in your assistant. The old token stops working immediately.

The balance looks wrong

Balances reflect your bank's most recent sync with Plaid, not a live reading, so very recent transactions may not appear yet. Your bank's own records are authoritative.

I want to cancel

Cancel from the billing page. You keep access until the end of the period you have paid for, and you can resume before it lapses. To remove your data entirely, delete your account from Settings.

Reporting a security issue

Email support@simplfinancemcp.com with "security" in the subject. Please give us a chance to fix the problem before disclosing it publicly. We will confirm receipt and keep you updated.

Before you contact us

Simpl Finance MCP has read-only access to your accounts and cannot move money, change anything at your bank, or act on your behalf. If you see an unexpected transaction, contact your bank — not us.